Secure Ordering

LGS Microscopes is committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. All Paypal transactions are backed by our Safe Shopping Guarantee which promises that you will never pay for any unauthorized charges made on your account by LGS Microscopes.

We are dedicated to assuring that:

  • We use industry leading secure servers that ensure that our ordering process is up-to-date, safe and capable of protecting your personal information.
  • All purchases paid via PayPal at LGS Microscopes are automatically eligible for Paypal Buyer Protection and are covered against fraud for the full purchase price of your order.

Please note that in addition to placing orders online, you can always place orders for any of our items via phone.

For any additional questions or concerns about the safety and security of your personal information, please contact us.

Privacy Policy

LGS Microscopes respects consumer privacy and works to safeguard your personal information. We are dedicated to providing you with the superior customer experience that you know and expect from LGS Microscopes. No user information is stored on our servers, and we do not store any credit card or payment info on our servers. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.

Product & Brand-Specific Policies

LGS Microscopes is continuously adding new brands and categories to meet our customers’ needs. Please note that certain products, brands and programs require exceptions to our normal policies and procedures.

Pricing & Availability

LGS Microscopes is committed to providing the best combination of price and service to our customers. Our valued relationships with elite suppliers allow us to negotiate fair prices and pass the savings along to you.

All pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. If you have any questions regarding our pricing or would like to check whether your item is in stock, please contact us.

Price Matching

If you find an item from another authorized dealer at a lower “as shipped” price than at LGS Microscopes, please contact one of our experienced representatives with a price listed from an authorized dealer and we will do all we can to match. In order to facilitate your request, please provide the formal quote, URL, or web address of the competitor’s product page. For more information on our price matching policies, contact us.

Volume Discounts

LGS Microscopes provides discounts to qualifying orders placed by our customers. To find out if your order qualifies for a volume discount, please contact us.

Accuracy of Information

Pricing and availability are subject to change without notice. LGS Microscopes has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders or void any quotations without assigning any reasons. Further, LGS Microscopes reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and LGS Microscopes is not responsible for any errors, omissions or inaccuracies contained therein.

Sales Tax

As required by law, sales tax is applied to all purchases shipping to an Arizona address at the local rate. If your order is subject to Arizona state and local sales tax, we will notify you at the time of purchase with the exact amount prior to processing any charges and LGS Microscopes will withhold the applicable sales tax. If you are tax exempt, please contact us and provide the proper documentation.

Please note: LGS Microscopes withholds sales tax as required by law; these laws are subject to change and you are responsible for paying any sales, use, import/export, or value-added taxes not withheld by LGS Microscopes.

If you have any questions, please feel free to contact us.

Payment Options

We want your shopping experience with us to be both safe and convenient. We offer a wide variety of payment options so that you can choose the one that best fits your needs. LGS Microscopes accepts most major credit cards through Square or PayPal, checks, money orders, wire transfers, and purchase orders. Please note that any credit card payments over $500.00 will incur a 3% transaction fee. For more detailed information on our payment options, feel free to contact us if there are any questions.

Return Policy

We pride ourselves on helping our customers find the appropriate equipment to meet their needs. We offer demonstrations at no charge whenever possible. We want to ensure that your purchase will be completely satisfactory before you pay the bill. For this reason, LGS does not offer refunds or exchanges for equipment which is not damaged before receipt.

All returns for out-of-box failures require a Return Merchandise Authorization (RMA)Once an RMA has been issued, follow the provided return instructions and return the merchandise immediately. Please note that your RMA is only active for 3 business days from the date of submission. For more information, please contact us.

Please be aware that all returns are subject to LGS Microscopes’ Return Policy.

We highly recommend insuring goods for their full value during shipment. And to ensure a timely refund, we ask that you safely wrap items to prevent shipping damage.

Out-of-box failures and/or shipping damage must be reported within 3 days of receipt.

Warranty

Warranty information is available and varies depending on the manufacturer. We will honor the warranty of any product purchased from LGS Microscopes.

Order Cancellation Policy

LGS Microscopes is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us within 24 hours. As a vast majority of in-stock items ship within 24 hours from various distribution centers throughout North America, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped. Cancellations fees may be incurred. For more detailed information on our order cancellation policies, feel free to contact us if there are any questions.